What to Do If a Casino Won’t Pay – Full Action Plan 

Maybe your withdrawal is “pending” for days, maybe support keeps asking for more documents, or worse, they stop replying altogether. 

Most players don’t expect to run into payment issues, but the truth is, getting paid isn’t always as simple as hitting ‘withdraw.’ Some delays are standard—like KYC checks or banking processing times—but others are deliberate stalling tactics used by casinos that don’t want to let go of your winnings. And in the worst cases, you’re dealing with a rogue casino that never intended to pay at all. 

So what do you do? How do you tell the difference between a normal delay and a red flag? And more importantly, how do you get your money?

This guide gives you a full action plan to follow—step by step. From checking the casino’s excuses to escalating your case and filing complaints, you’ll learn exactly what works (and what doesn’t) when it comes to getting a casino to pay up. Plus, we’ll cover how to avoid these situations in the future—because the best way to win this fight is to never get into it in the first place. 

Step 1: Why Your Withdrawal Is Delayed 

Not every delayed payout means a casino won’t pay—some issues are normal, while others are red flags. Knowing the difference is key.

Common Reasons for Delays: 

✔ KYC Verification – First withdrawal? The casino may need ID and proof of address. Some review documents within 24–72 hours, others stall to frustrate players. 

✔ Bonus Wagering – If you claim a bonus, you must meet the wagering requirements before withdrawing. Some casinos also cap max cashouts from bonuses. 

✔ Banking Delays & Limits – E-wallets are faster than bank transfers or cards. Some casinos impose daily/weekly withdrawal caps, especially for large wins. 

✔ Casino Stalling Tactics – If support keeps ignoring you, requests new verification after approval, or cancels your withdrawal, they may be stalling to get you to reverse it and keep playing. 

🚨 Next Step: If your delay seems intentional, it’s time to apply pressure and escalate. 

Step 2: How to Get the Casino to Process Your Withdrawal Faster 

If your withdrawal is stuck and you’re getting vague responses from support, it’s time to push back. Casinos often prioritize persistent players who know their rights over those who simply wait and hope for the best. 

✔ Contact Support the Right Way 

• Use live chat first, then escalate to email. Live chat gives you instant answers, but email provides a written record of your complaint. 

• Be clear and direct. Avoid emotional messages—stick to facts. Example: 

  “My withdrawal request for £500 has been pending since [date]. I have completed KYC verification and met all wagering requirements. Can you confirm the exact reason for the delay and provide a clear timeline for when I will receive my funds?” 

• Ask for escalation. If support keeps stalling, request to speak with a supervisor or finance team. 

💡 Pro Tip: If a casino is licensed, casually mentioning their regulator (e.g., “Do I need to escalate this to the MGA?”) can sometimes speed things up. 

Step 3: Escalate Your Complaint 

If support is ignoring you or giving vague excuses, it’s time to take your complaint outside of the casino. 

✔ File a Complaint with the Casino’s Licensing Authority 

Most casinos are licensed somewhere—UKGC, MGA, Curaçao, etc. While not all regulators actively help players, filing a formal complaint can sometimes get the casino’s attention. 

• UK Gambling Commission (UKGC): Strict, but does not handle individual complaints. 

• Malta Gaming Authority (MGA): Accepts player disputes and can put pressure on licensed casinos. 

• Curaçao eGaming: Less effective but still worth trying if the casino has a valid sub-license. 

💡 Pro Tip: Many rogue casinos falsely claim to have a license. Before filing a complaint, double-check the casino’s license number on the regulator’s website. 

✔ Use Casino Dispute Platforms 

If regulators don’t respond, gambling complaint websites and forums can be even more effective. 

• AskGamblers Casino Complaints – One of the best platforms; casinos often respond here to maintain their reputation. 

• Casinomeister’s Player Arbitration – Focuses on fair play and has casino representatives who can intervene. 

• The Pogg Dispute Resolution – Helps mediate cases between players and casinos. 

🚨 Why This Works: Many casinos rely on affiliates and good reviews to attract players. Bad PR on major forums can damage their reputation, making them more likely to pay up. 

💡 Final Tip: If filing a complaint, be detailed and provide evidence (screenshots, chat logs, emails). A well-documented complaint is harder for casinos to ignore. 

Step 4: Use Public Pressure to Get Paid 

Casinos care about their reputation—especially those that rely on affiliates and review platforms to attract new players. If private complaints aren’t working, going public can force them to take action. 

💡 Where to file public complaints: 

✔ Casino complaint forums – Sites like AskGamblers, Casinomeister, and The Pogg have dedicated complaint sections where casinos often respond faster than via support. 

✔ Trustpilot & Affiliate Review Sites – Many casinos partner with affiliates, and bad reviews on trusted industry sites can get their attention quickly. 

✔ Social Media & Reddit – Posting on Twitter/X, Facebook, or r/gambling can get visibility and put public pressure on casinos to respond. 

🚨 Why this works: Some casinos have dedicated teams monitoring these platforms to control their reputation. A well-placed complaint can get results faster than emailing support. 

Step 5: Chargebacks & Legal Action (Last Resort) 

If a casino refuses to pay and ignores all attempts to escalate, a chargeback or legal action might be your final option. 

✔ Credit/Debit Card Chargebacks – If you deposited via Visa or Mastercard, you can dispute the transaction through your bank. Be prepared to explain the situation clearly and provide evidence. 

✔ E-Wallet Dispute Resolution – PayPal and Skrill have buyer protection programs that may allow you to recover lost funds. 

✔ Legal Action Against the Casino – Some players have successfully sued rogue casinos, but this is only worth considering for large amounts. 

🚨 Warning: Some casinos blacklist players who file chargebacks, meaning you may not be able to play there again. Use this only when you’ve exhausted all other options. 

💡 Final Tip: Before escalating to a chargeback, give the casino one last chance to pay by informing them of your intent to dispute the transaction. Sometimes, this alone is enough to make them release the funds.

Final Thoughts: Stay in Control & Avoid Non-Paying Casinos 

Getting a casino to release your winnings can feel like an uphill battle, but when you know your rights and take the right steps, you can often speed up the process or force them to pay. 

If your withdrawal is delayed, don’t panic—start with the basics: 

✔ Check if it’s a standard delay (KYC, wagering requirements, banking processing). 

✔ Push back against stalling tactics—be firm with support and demand clear answers. 

✔ Escalate strategically—regulatory complaints, forums, and public pressure can get results. 

✔ If needed, consider chargebacks or legal action for rogue casinos. 

But the best way to win this fight? Avoiding it in the first place.

Before you deposit into any casino, make sure you: 

✔ Read withdrawal terms carefully – Know the payout speed, limits, and verification requirements. 

✔ Stick to casinos with fast payouts – Offshore or licensed, some casinos are simply better at paying players. 

✔ Check real player reviews – Forums like AskGamblers and Trustpilot can reveal red flags before you deposit. 

At the end of the day, you should always be in control of your money—not the casino. Play smart, know your rights, and don’t let a delay turn into a lost payout.